If you have a complaint about a service arranged through this website — whether about the request process itself or about a provider you were connected with — we want to hear about it.
How to File a Complaint
Send us the details of your complaint through our Contact page, including your name, the date of your request, and a description of the issue.
What Happens Next
We will acknowledge your complaint and look into the issue, including following up with the relevant provider where applicable. We aim to respond within a reasonable timeframe.